First Citizens Contact Centre

The First Citizens Contact Centre is synonymous with the nationally established customer service contact number 62-FIRST (623-4778).

Our highly trained team of Contact Centre Customer Service Representatives (CSRs), accessible through 62-FIRST (623-4778), Option 3, are available from 6am to 10pm everyday inclusive of weekends and public holidays.

The extended hours and the human touch through our Contact Centre CSRs is a deliberate strategy to be accessible to our customers with the greatest level of convenience.

Our knowledgeable and experienced Contact Centre CSRs are there to assist you by:

providing you with information on our wide range of First Citizens products, services and promotions
assisting in the resolution of your queries on your First Citizens products and services, received via the telephone as well as through the Secure Messaging facility on our First Citizens Online Banking Service
guiding and communicating with you throughout the application process for any of our credit card, loans, deposit or investment products, from start to finish, delivering on the promise of a delightful, personal First Citizens customer experience
assisting you as you register for the Mobile Banking, Online Banking and TeleBanking services
recording lost or stolen debit and credit card reports during the Contact Centre opening hours

Our Contact Centre CSRs are ready, waiting and willing to assist you.

Call 62-FIRST today to experience the First Citizens customer experience!

Command	What it does
BAL	Retrieve balance for default account
BAL <Insert Nickname> For Example: BAL Sav1	Retrieve balance on a registered account using account nickname
BAL ALL	Retrieve balance for all registered account
HIST	Retrieve list of the 10 most recent transactions posted on default registered account
HIST <Insert Nickname> For Example: HIST Sav1	Retrieve list of the 10 most recent transactions posted on a registered account using a nickname
HIST d, from <date> to <date> For Example: HIST d, from 04-05-2020 to 06-05-2020	Retrieve list of posted transactions on default registered account with date range specified, (maximum of 10 transactions)
HIST <nickname> d, from <date> to <date> For Example: HIST Sav1 d, from 04-05-2020 to 06-05-2020	Retrieve list of posted transactions on a registered account using account nickname, within the date range specified,(maximum of 10 transactions)
HIST c, from <low cheque number > to <high cheque number> For Example: Hist c, from 200 to 205	Retrieve list of posted cheques on your default registered account, within the cheque range number range specified
HIST <nickname> c, from <low cheque number > to <high cheque number> For Example: Hist Chq1 c, from 200 to 205	Retrieve list of the posted cheques on your registered account, with a nickname, within the cheque number range specified
RTRA	Retrieve list of the 3 most recent posted transfers from your default registered account
RTRA <nickname> For Example: RTRA sav1	Retrieve a list of the 3 most recent posted transfers from your registered account with a nickname
RTRA ALL	Retrieve a list of the 3 most recent posted transfers from all your registered accounts
TRAN <nickname1> <nickname2> Amount For Example: tran ck1 ck2 100	Transfer amount between accounts using nicknames
TRAN <nickname1> <Amount> For Example: tran ck2 500	Transfer amount from the default registered account to the specified registered account using the nickname
TRAN <nickname1> <Amount> <Date> For Example: tran ck2 500 04-10-2020	Transfer amount from the default registered account to the specified registered account with the nickname, for a scheduled future date.
TRAN <nickname1> <nickname2> <Amount> <Date> For Example: tran sav1 ck1 500 04-10-2020	Transfer stated amount from a registered specified nicknamed account to a second registered nicknamed account, for a scheduled future date.
HELP BAL	Retrieve information on the format of the balance commands
HELP TRAN	Retrieve information on the format of the Transfer commands
HELP RTRA	Retrieve information on the format of the Recent Transfers commands
HELP HIST	Retrieve information on the format of the Account History commands
HELP	Retrieve information on the format of the Help command
STOP	Unsubscribe your mobile device from receiving First Citizens SMS Alert messages

Fund Name	Unit Price	Pay Out Rate
The Abercrombie Fund	TTD $20.00	1.20% As of March 28, 2023
The Paria Fund	USD $10.00	0.90% As of March 28, 2023
The El Tucuche Fund	TTD $12.02	N/A As of March 28, 2023

Item	Buying Cash	Buying	Selling
USD	6.1500	6.6059	6.7793
CAD	4.9056	4.6603	5.0564
GBP	8.2163	7.8055	8.4769
YEN	******	0.0500	0.0538
EUR	7.2333	6.8716	7.4557
ECD	2.4209	2.2272	2.4076
BBD	3.3112	******	2.8706

Search

Quick Tips

SMS Banking Commands

What are Commands and how do I use them?

Sending Commands:

Fixed Income Fund

Income & Growth Fund