Online Banking

Online Banking

How to get started for Online Banking

Customers who already have a valid deposit, investment, loan or credit card account with us, may use the following options available to register for Online Banking. Please note, a Customer Service Representative will contact you to complete your registration:

Registration Form
Send an email direct to channelsupport@firstcitizenstt.com
Send a WhatsApp-hyperlink to https://www.firstcitizensgroup.com/tt/digital-banking/#whatsapp-to-register-or-reset-your-password
Call 62-FIRST (4778)

New customers to First Citizens bank are required to open an account before registering for Online Banking. You will be required to:

Open a new account
Choose the account you wish to open
Complete all the required information
Set your Online Access information
Submit your application

Your request will be processed and you will be contacted by an Online Banking representative to visit the Branch most convenient to you, to complete the registration process. You will be automatically registered for our Online Banking service.

Features of Online Banking

View your accounts

View your First Citizens account(s), inclusive of Credit Card(s) and Loan balances as well as your transaction history anytime.

Pay your Credit Card and make Payments

Make payments to your First Citizens Credit Card(s) and over 30 institutions, including other Banks, Financial Institutions, Utility Companies and more….

Transfer funds to friends and family

Transfer funds quickly between your First Citizens accounts and other local banks!

View, download and print your monthly eStatement

Easily view, download and print monthly statement(s) for your deposit account(s).

Online Banking Tutorials

Self Change Password Instructions

Amending a Payee

Security

Making a Credit Card Payment

Making a Payment

Paying Bills

Adding a Payee

Changing your Transaction PIN

WhatsApp to Register or Reset your Password

Command	What it does
BAL	Retrieve balance for default account
BAL <Insert Nickname> For Example: BAL Sav1	Retrieve balance on a registered account using account nickname
BAL ALL	Retrieve balance for all registered account
HIST	Retrieve list of the 10 most recent transactions posted on default registered account
HIST <Insert Nickname> For Example: HIST Sav1	Retrieve list of the 10 most recent transactions posted on a registered account using a nickname
HIST d, from <date> to <date> For Example: HIST d, from 04-05-2020 to 06-05-2020	Retrieve list of posted transactions on default registered account with date range specified, (maximum of 10 transactions)
HIST <nickname> d, from <date> to <date> For Example: HIST Sav1 d, from 04-05-2020 to 06-05-2020	Retrieve list of posted transactions on a registered account using account nickname, within the date range specified,(maximum of 10 transactions)
HIST c, from <low cheque number > to <high cheque number> For Example: Hist c, from 200 to 205	Retrieve list of posted cheques on your default registered account, within the cheque range number range specified
HIST <nickname> c, from <low cheque number > to <high cheque number> For Example: Hist Chq1 c, from 200 to 205	Retrieve list of the posted cheques on your registered account, with a nickname, within the cheque number range specified
RTRA	Retrieve list of the 3 most recent posted transfers from your default registered account
RTRA <nickname> For Example: RTRA sav1	Retrieve a list of the 3 most recent posted transfers from your registered account with a nickname
RTRA ALL	Retrieve a list of the 3 most recent posted transfers from all your registered accounts
TRAN <nickname1> <nickname2> Amount For Example: tran ck1 ck2 100	Transfer amount between accounts using nicknames
TRAN <nickname1> <Amount> For Example: tran ck2 500	Transfer amount from the default registered account to the specified registered account using the nickname
TRAN <nickname1> <Amount> <Date> For Example: tran ck2 500 04-10-2020	Transfer amount from the default registered account to the specified registered account with the nickname, for a scheduled future date.
TRAN <nickname1> <nickname2> <Amount> <Date> For Example: tran sav1 ck1 500 04-10-2020	Transfer stated amount from a registered specified nicknamed account to a second registered nicknamed account, for a scheduled future date.
HELP BAL	Retrieve information on the format of the balance commands
HELP TRAN	Retrieve information on the format of the Transfer commands
HELP RTRA	Retrieve information on the format of the Recent Transfers commands
HELP HIST	Retrieve information on the format of the Account History commands
HELP	Retrieve information on the format of the Help command
STOP	Unsubscribe your mobile device from receiving First Citizens SMS Alert messages

How to get started for Online Banking

Customers who already have a valid deposit, investment, loan or credit card account with us, may use the following options available to register for Online Banking. Please note, a Customer Service Representative will contact you to complete your registration:

New customers to First Citizens bank are required to open an account before registering for Online Banking. You will be required to:

Features of Online Banking

View your accounts

Pay your Credit Card and make Payments

Transfer funds to friends and family

View, download and print your monthly eStatement

Online Banking Tutorials

Search

Quick Tips

SMS Banking Commands

What are Commands and how do I use them?

Sending Commands: