Online and Mobile Banking Security

Online and Mobile Banking are digital banking services that allow First Citizens’ customers to access and manage their financial accounts through the internet or mobile devices, such as smartphones and tablets.

Card Security

Credit and debit card safety refers to the practices and precautions taken to protect the security of credit and debit card transactions and prevent unauthorized access to sensitive financial information associated with these cards.

Phishing & Social Engineering

Phishing is a cybercrime in which a target or targets are contacted by email, telephone, or text message by someone posing as a legitimate institution to lure individuals into providing sensitive data such as personally identifiable information, banking, and credit card details and passwords.

Identity Theft

Anyone can become a victim of identity theft, so it is important not to share personal information with unknown or unverified third parties.


Malware, or malicious software, is any program or file harmful to a computer user. Types of malware can include computer viruses, worms, Trojan horses, and spyware.


Ransomware is a type of malware that accesses a victim’s files, locks and encrypts them, and then demands the victim to pay a ransom to get them back.

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