Mobile Banking
Online Banking

Easy Banking Videos

Check our easy tutorial videos to help you get the most from your Online Banking experience

How To Add Payee

How To Change Password

How To Enable SMS Alert

How To Reset Telebanking PIN

How To Send A Secure Message

How To Update Your Info

How To Request A Credit Card Replacement

Easy Banking Requirements

To access First Citizens Easy Banking digital channels, Telebanking, Online Banking and the Mobile Banking App, your Customer Information File (CIF) number or Online Banking User ID is required.

If you do not know or have a record of your CIF or Online Banking User ID:

For further assistance to register for the Easy Banking channels, you can:

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