First Citizens Contact Centre
Bank easier with 62-FIRST!
Experience the convenience of banking at your fingertips with our enhanced Contact Centre available via 62-FIRST (623-4778). There is no need to wait in queue, our new Contact Centre offers you the freedom and flexibility to meet your everyday banking needs.
Bank easily from a fixed line or mobile phone and take control of your transactions anytime, anywhere. Using our suite of secure self-service options, you can:
- Obtain account balances, inclusive of Credit Card, Investment and Loan Accounts
- Pay utility bills
- Transfer funds
- Activate your Visa Debit Card
- Re-pin your Visa Debit Card
- Place stop payments on cheques
- Report a lost, stolen or compromised debit or credit card
- Obtain product information
And much more….
To access the self-service banking menu option:
To access the self-service banking menu option:
- Dial 62-FIRST (623-4778)
- Select Option 1
- Input your Customer Information File (CIF) number or Online Banking User ID followed by your Telebanking Personal Identification Number (PIN)
Using the Main Menu, select the transaction of your choice
| Menu Option | Service |
| Option 1 Report a Lost or Stolen Card | · Speak with an agent for support |
| Option 2 Digital Banking Support | · Learn how to: -Reset your Online Banking password and security questions -Register for any digital banking channel · Access our Frequently Asked Questions (FAQs) for information on First Citizens digital banking products and services |
| Option 3 Branch Products and Services Information | · Activate your Visa Debit Card · Re-pin your Visa Debit Card · Obtain account balances including Savings account(s), Chequing account(s), Credit Card(s) and Loan account(s) · Transfer funds to First Citizens accounts · Pay your utility bills and First Citizens Credit Card(s) · Request stop payments on cheques |
| Option 4 Borrowing and Credit Card Services | · Obtain your Loan account balance · Report a lost or stolen card |
| Option 5 Wealth Management | · Access our Frequently Asked Questions (FAQs) |
If you do not know your CIF number/ Online Banking User ID or do not have a Telebanking PIN,
please Click Here for further details.
Frequently Asked Questions (FAQs)
Q1: What do I need to access the self –service banking options available via 62-FIRST?
To access the self –service Banking options via 62-FIRST, you are required to know your CIF number or Online Banking User ID and Telebanking PIN.
Q2: If I do not have a Telebanking PIN, how can I obtain one?
If you do not have a Telebanking PIN, you can easily register for Telebanking. Please click here for further details.
Q3: How can I obtain my CIF number or Online Banking User ID?
To obtain your CIF number or Online Banking User ID, please click here for further details.
Q4: Are the self-service banking options available via 62-FIRST secure?
Self-service banking via 62-FIRST is a safe and convenient way to do your day-to-day banking. To access this service, you must have your verified CIF number or Online Banking User ID and Telebanking PIN.
Q5: Is self-service banking via 62-FIRST available every day?
Yes, self-service banking via 62-FIRST is available every day (24/7), inclusive of public holidays.
Q6: How can I change my Telebanking PIN via 62-FIRST?
Once you have successfully entered your CIF number or Online Banking User ID and Telebanking PIN, select option 2 to proceed.
Q7: Can I activate my Visa Debit Card via 62-FIRST?
Yes, you can activate your Visa Debit Card via 62-FIRST.
Q8: How can I activate my Visa Debit Card via 62-FIRST?
To activate your Visa Debit card, dial 62-FIRST, enter your CIF number or Online Banking User ID followed by your Telebanking PIN and select option 3 to proceed.
Q9: How can I re-pin my VISA Debit card via 62-FIRST?
To re-pin your Visa Debit card via 62-FIRST, enter your CIF number or Online Banking User ID and Telebanking PIN, then select option 3, followed by option 2 to proceed.
Q10: Can I make a payment to my Loan account?
Unfortunately, you cannot make payments to your loan account. However, you can obtain the balance on your Loan account.
Q11: How can I make a payment or transfer funds to my Credit Card?
Once you have successfully entered your CIF number or Online Banking User ID and Telebanking PIN, select option 3 to proceed.
Q12: Can I access a live agent via 62-FIRST?
We encourage customers to utilize the self-service banking options. However, you can access a live agent for urgent matters such as to report a lost, stolen or compromised card.
Q13: If I am unable to access a live agent for immediate support via 62-FIRST, how can I request assistance?
If you are unable to access a live agent via 62-FIRST, you can utilize the call back in queue feature or send us a request via email at channelsupport@firstcitizenstt.com or a Secure Message via Online Banking
Q14: Is there a service charge or fee to use the self-service banking options available via First Citizens Telebanking?
To use the self-service banking options via First Citizens Telebanking is absolutely FREE! However, standard usage rates from your mobile or fixed line service carrier may apply.
