Help with Online Banking
What is secure messaging?
Secure messaging is your personal method of communication should you need to directly contact us. It is an internal messaging system (not done via Internet Service Provider), whereby you are required to log into your Online Banking account to send and receive messages. You will be notified via your personal e-mail address when we have responded to your message.
What do I do if I need further assistance?
You may contact our E-Business Unit at 62-FIRST (Options 3 and 4) or send an e-mail to FCB-E-BANK@firstcitizenstt.com for matters relating to Internet Banking.
For enquiries relating to transactions, you may also contact our E-Business Unit at 62-FIRST (Options 3 and 4) or send a message via Secure Messaging.
It is important that you include the relevant details pertaining to the transaction such as the branch, date of transaction, amount of transaction, the query and any other information that would help us assist you better.