Loading Your Mastercard Prepaid Card
There are 4 options available to load your MasterCard Prepaid Card
Online Banking
Your Mastercard Prepaid Card must be added as a “Payee to load funds. To do this, simply follow the steps below:
- Log into Online Banking
- Select the My Payments Tab followed by Manage Payees and select Add Payee
- Chose Standard Payee Information, scroll down and select ‘Mastercard Prepaid Card’.
- Enter the Card number in the area provided (Spaces and/or dashes are not required) and click submit
- Answer your security question displayed and once entered correctly, the success screen will be displayed confirming that your card was successfully added as a payee
- Upon completion you can now transfer funds to the card via the ‘My Payments’ tab
First Citizens Mobile App
Your Mastercard Prepaid Card must be added as a “Payee to load funds. To do this, simply follow the steps below:
- Log into the mobile app, tap on dashboard icon and select ‘Payee Management’
- Select the ‘Add Payee’ icon and choose the ‘Standard Payee’ option
- Select MasterCard Prepaid Card from the options displayed, enter the card number and select the green arrow
- Enter the ‘Account Holder’ Name, tap the green arrow and select ‘Add Payee
- Answer your security question displayed, select the green arrow and once entered correctly, the success screen will be displayed confirming that your card was successfully added as a payee
- Upon completion you can now transfer funds to the card via the New Transfer option on the home screen
ATM Deposit
To load your Mastercard Prepaid Card at the ATM simply follow the steps below:
- Insert your Prepaid Card into the ATM or tap your card over the contactless icon
- Input your card PIN
- Select the Deposit option, choose Cash or Cheque deposit and follow the steps below
| Cash | Cheque |
|---|---|
| Select the account type and choose “TT Dollar” | Select the account type |
| A message will then appear on the ATM screen to insert your notes | A message will appear on the ATM screen to insert the cheque(s). Please note, cheques must be signed and an account number indicated at the back of the cheque(s) before depositing |
| At the bottom left corner of the screen, insert the notes horizontally (a max of 90 notes are accepted per transaction) | Insert the cheque(s) lengthways on the top left corner of the ATM screen |
| Select “Do Transaction Deposit” to confirm the transaction or select the option to insert additional notes | Input the total value of the cheque(s) deposited and select “Ready” to process the transaction |
| Once the transaction is successfully completed, a receipt will be dispensed and Card returned | Once the transaction is successfully completed, a receipt will be dispensed and Card returned |
Fast Deposit
To load your Mastercard Prepaid Card via the Fast Deposit Service simply follow the steps below:
- Complete all fields on the deposit envelope
- Place the deposits in the deposit envelope (cheques must be signed and an account number indicated at the back of each cheque before depositing)
- Tear off the customer’s record
- Insert the deposit envelope and your customer record in their respective areas of the Fast Deposit bin at the same time (the envelope and receipt will be stamped simultaneously)
