Mastercard Global Service

Mastercard Global Service provides worldwide, 24-hour assistance with:
– Lost and Stolen Card Reporting
– Emergency Card Replacement
– Emergency Cash Advance
– Purchase Protection
– Extended Warranty (Mastercard Gold only)

Call Mastercard Global Service immediately to report your card lost or stolen and to cancel the account.

If you need to make purchases or arrange for a cash advance, with your issuing bank’s approval, you can receive a temporary card the next day in the United States, and within two business days almost everywhere else.

  • When in the USA and Canada contact the Mastercard Global Service by calling toll free – 1-800-307-7309 and
  • When in other countries call collect at 1 636 722 7111

 *Applicable to the First Citizens Vacation Lifestyle Mastercard and the First Citizens Vacation Lifestyle Gold Mastercard.

The Mastercard Global Service, at the above-mentioned telephone numbers, will provide all answers on queries on any of the Mastercard Benefits listed on this website.

ATM Locations

Call 1-877-FINDATM or contact the MasterCard Global Service Center to find the location of a nearby ATM in the MasterCard ATM Network accepting MasterCard®, Maestro®, and Cirrus® brands. Also, visit our Web site at to use our ATM locator.

You can get cash at over one million ATMs worldwide. To enable cash access, be sure you know your Personal Identification Number (PIN) before you travel

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