Through the Visa Consumer Benefit Services Center, Visa provides emergency services 24 hours a day to Visa cardholders worldwide. Cardholders can call the network of collect-call telephone numbers and request emergency services related to their Visa cards.

The emergency card replacement service provides the cardholder with an emergency Visa card replacement while the cardholder is at their home country or traveling abroad.

Access full details on this benefit, as well as certificates and processing of claims at the Visa Benefits Portal at

The use of First Citizens Cards to conduct face to face or non-face to face transaction at the countries listed below is strictly prohibited. As such, these transactions would be declined.

The United States Office of Foreign Assets Control (OFAC) has put in place specific sanctions against the following countries:

AfghanistanBelarusBurma (Myanmar)Central African RepublicCuba
NicaraguaSouth SudanSudan & DarfurSyriaUkraine
VenezuelaZimbabweDemocratic Republic of Congo

*OFAC sanctions are specific to the Western Balkans region which is comprised of the following countries:

AlbaniaBosnia and HerzegovinaKosovo
MontenegroSerbiaFormer Yugoslav Republic of Macedonia

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