We know your time is valuable, and we’re here to make banking as easy and convenient as possible. Whether you need help with your credit card, a transaction, or information…
A credit card cardholder ‘dispute’ or ‘chargeback’ is a claim submitted by a cardholder to challenge the legitimacy of a transaction charged to his/her credit card account.
Losing your card or realizing it’s been compromised can send anyone into panic mode—but don’t worry. Whether your card is lost, stolen, or you suspect it’s been used fraudulently, you…
Ways to Request Your Replacement 1. Online Banking Follow these steps: 2. Mobile Banking Application Here’s how to request your replacement via our Mobile App: Cost of Replacement A replacement…
The available foreign currency limit varies for each card type. Your card’s allocated USD foreign limit is available per statement cycle and renews at the start of each cycle; any unused…
Your Credit Card Outstanding Balance is the total amount you owe on your credit card. This figure includes purchases, fees and any interest charged if the full outstanding amount was…
Mastering Credit Card Payments with First Citizens Online Banking. Managing your credit card payments has never been easier with First Citizens Online Banking! Say goodbye to the hassle of in-branch transactions…
Your Credit Card must be activated before use via the First Citizens Mobile Banking App. YouTube Tutorial on Credit Card Activation Need Assistance? At First Citizens, we’re here to support…
