Priority Pass^TM

As a First Citizens Visa Infinite credit card holder, your Priority Pass^TM membership gives you access to travel perks worldwide. Your Priority Pass^TM membership is now digital via the Priority Pass^TM App.

Priority Pass Features

• All access via your Digital Membership Card
• Instant access to 3 complimentary lounge visits per year from over 1, 700 lounges
• A lounge search to find your nearest option at 725 airports in 145 countries
• A real-time view of your visit balance and history
• Enhanced Travel services like booking airport transfers, rental cars, and explore other exclusive travel offers
• Premium Perks including spa access, dining and gaming experiences, sleep pods and many more

Priority Pass FAQ

Conditions of Use:

1. The cardholder agrees that by using a Priority Pass card or, if applicable, its corresponding Digital Membership Card, they agree to and accept these Conditions of Use. These Conditions of Use will prevail over any other terms and conditions provided to the cardholder in relation to use of the Priority Pass card or its corresponding Digital Membership Card.
2. The Priority Pass card is not transferable and is only valid up to its date of expiry and when it has been signed by the cardholder. The card may not be used by any person other than the named cardholder and only one Priority Pass card may be used for each lounge visit.
3. The Priority Pass card is not a payment card nor is it proof of creditworthiness and attempts to use it as such could constitute fraud.
4. Admittance to a lounge is conditional upon presentation of one valid Priority Pass card or, if applicable, its corresponding Digital Membership Card per person only. Payment cards will not be accepted as substitutes for the Priority Pass card.
5. Lounge visits are subject to a per person per visit charge. Where applicable (dependent upon membership plan), all such visits, including those by accompanying guests, shall be debited to the cardholder’s payment card by (i) Priority Pass or (ii) the card issuer as per the rates and terms notified by (i) Priority Pass or (ii) the card issuer to the cardholder in respect of their Priority Pass membership.
6. Priority Pass may amend the lounge visit charges at any time on providing 30 days’ notice in advance of such change. Where the cardholder receives the Priority Pass card through a third party card issuer any changes in lounge visit charges shall be notified to the card issuer, who is responsible for advising the cardholder. The cardholder agrees that the Priority Pass Group of companies is not responsible for any disputes that may occur between the cardholder and the card issuer nor for any loss incurred by the cardholder relating to any lounge visit charges debited by the card issuer.
7. In the event that the cardholder does not accept any change in the lounge visit charges, the cardholder shall have the right to terminate their membership by providing notice in writing, or to the card issuer who will be responsible for informing Priority Pass and liable for any costs the cardholder incurs as a result of its failure to inform Priority Pass of such termination.
8. When presenting the Priority Pass card on entering the lounge, lounge staff will either electronically scan or take an imprint of the card and issue a ‘Record of Visit voucher to the cardholder or make a log entry. The cardholder must sign the ‘Record of Visit’ voucher, or sign the electronic reader (as applicable), which will also reflect the exact number of accompanying guests, if any, but does not show any per person per visit charge. The charge per visit for the cardholder, where relevant, and that for any guests will be based on the ‘Record of Visit’ voucher/log submitted by the lounge operator.
9. The lounge staff will, where appropriate, make a voucher imprint/ log entry of the Priority Pass card, and the cardholder is responsible for ensuring the ‘Record of Visit’ voucher/receipt/log correctly reflects their own usage and that of any guests at the time of using the lounge. Where applicable, the cardholder is responsible for retaining the Cardholder’s copy of the ‘Record of Visit’ voucher or receipt presented to them at the lounge.
10. Where applicable, cardholders may use a Digital Membership Card for lounge admittance. This is a barcode that represents the cardholder’s Priority Pass card and is not transferable, is valid only up to its date of expiry, and may not be used by anyone other than the named cardholder. Use of the Digital Membership Card on the cardholder’s smartphone, tablet or other device may require inspection of the Digital Membership Card by a member of lounge staff, including the need for the member of staff to handle the device. Priority Pass accepts no liability for any damage caused to the device, by a member of lounge staff.
11. Not all lounges on the Priority Pass program accept the Digital Membership Card. In the instance that the lounge is not able to accept the Digital Membership Card the member must present a physical Priority Pass card to gain access. Cardholders are advised to check the Priority Pass website or application to confirm whether a lounge accepts the Digital Membership Card, and should always have a physical Priority Pass card available when visiting a lounge.
12. Access to the lounges for children and the fees for such visits vary across the lounges and the cardholder is advised to check the individual lounge description before traveling.
13. All participating lounges are owned and operated by third party organizations. The cardholder and accompanying guests must abide by the rules and policies of each participating lounge and the cardholder accepts that registering for a lounge does not guarantee continued access. The cardholder accepts that the Priority Pass Group of companies has no control over the lounge operator’s decision whether to admit any cardholder, the number of people allowed in any lounge at any time, facilities offered, the opening/closing times, the length of time which cardholders may spend in the lounge and any charges payable for extended lounge visits or the personnel employed by the lounges. The administrators of Priority Pass will use reasonable endeavors to ensure the benefits and facilities are available as advertised, but the cardholder accepts that the Priority Pass Group of companies does not warrant nor guarantee, in any way, that all or any of the benefits and facilities will be available at the time of the cardholder’s visit.
14. The cardholder further accepts that the Priority Pass Group of companies is not liable for any loss to the cardholder, or any accompanying guests, arising from the provision or non-provision (whether in whole or in part) of any of the advertised benefits and facilities.

By participating in this program, members accept and agree to comply with the above Conditions of Use.