Professor of Practice Dr. Sterling Frost has four decades of Global Corporate career experience in North America, Latin America and the Caribbean region. He is an International Management Executive who has held senior positions in the financial services sector in a range of areas including Retail and Commercial Banking, Operations Management, Public Affairs and Human Resource Management.
Before joining the First Citizens Group in 2016 as Deputy Chief Executive Officer – Operations and Administration, he served as Director of Human Resources at the Miami-based Citibank Latin America Head Office. There, he had oversight of 12,000 employees across 13 countries in the Central American and Caribbean region, serving 1.2 million clients. His past directorships include financial institutions across Trinidad and Tobago, Panama, Nicaragua and Honduras. He currently serves on the Boards of several subsidiaries within and external to the First Citizens Group.
Frost has a Master’s degree and a Doctorate in Business Administration from The University of the West Indies (The UWI). He is a Fellow of the Chartered Governance Institute of Canada and retains the designation of Chartered Secretary as well as, Accredited Director. Additionally, he is also a University of California, Berkeley certified Executive Coach, as well as, a Prosci Certified Change Practitioner.
He is the recipient of The UWI Inaugural Distinguished Alumni Award conferred in 2011 on high-performing individuals who consistently operate at world-class levels. In February 2019, he was appointed Professor of Practice: Management Studies at The UWI, St. Augustine, in recognition of his professional competence, distinguished practice, notable teaching and service contributions. In 2021 the Institute of Banking and Finance of Trinidad and Tobago in its 31-year history of granting Fellowship Awards, honoured him as the first person to be conferred a Fellowship Award in the category of: Substantial Contribution towards the Advancement of Knowledge of the Theory of Banking and Finance. In 2022 Frost was awarded the highest national honour – The Order of the Republic of Trinidad and Tobago (ORTT) for distinguished and outstanding service to Trinidad and Tobago in the spheres of Banking, Education and Community Service.
He has consistently been committed to the transfer of knowledge and strategies for change that builds efficiencies across several sectors through his teaching contributions at The UWI since 2002 to present. He is First Examiner and Adjunct Lecturer at The UWI – The Arthur Lok Jack Global School of Business, the Department of Management and the Department of Political Science, Faculty of Social Sciences for several courses in both undergraduate and postgraduate programmes. He specialises in the areas of Organisational Behaviour and Development, Human Resource Management, Cross-Cultural Management, Strategic Planning, Strategic Leadership, Strategic Performance Management and Change Management.
He is committed to advancing optimal national development for all sectors through his contribution to various government, academic and civil society organisations as reflected in his Chairmanship of The Lydian Singers, as Chair of The UWI St Augustine campus Faculty of Social Sciences Advisory Board, Chair of The UWI St Augustine campus Institute for Gender and Development Studies External Advisory Board, Chair of The UWI Development and Endowment Fund, Chair of the Board of the Foundation for the Enhancement and Enrichment of Life (FEEL) and Chair of the First Citizens Foundation. He also serves as Deputy Chair of the Statutory Authorities Service Commission and served as Deputy Chair of the Public Service Commission for a 3 year term. He is an Assessor/Advisor to the Industrial Court of Trinidad and Tobago, Director of the St Lucia Electricity Services Limited and Director of Angostura Holdings Limited and its subsidiaries.