Cards are now the preferred method of payment for goods and services for many individuals. This is primarily due to its local, international, and online reach and by extension, its unparalleled convenience. As with all banking services, you, in partnership with your Bank, play the biggest role in ensuring that you enjoy the safest card experience possible. Help us protect you by following some simple guidelines as you go about your everyday life, with your First Citizens debit, prepaid or credit cards:

  1. Travel and Lost/ Stolen Cards
  2. Vigilance and Unfamiliar Card Transactions
  3. Updating of Contact Information
  4. Safeguarding Your PIN
  5. Using Your Card: At a Store, At the ATM, On the Internet and via the Telephone
  6. General Safety Tips

Travel and Lost/ Stolen Cards:

1-800-847-2911 for VISA cards and
1-800-307-7309 for MasterCard cards

Vigilance and Unfamiliar Card Transactions:

Updating of Contact Information:

Safeguarding Your PIN:

Using Your Card:

At a Store:

At the ATM:

On the Internet:

The United States Office of Foreign Assets Control (OFAC) has put in place specific sanctions against the following countries:

AfghanistanBalkans*BelarusCentral African RepublicCuba
EthiopiaIraqLebanonLibya Mali
NicaraguaSomaliaSouth SudanSudan & DarfurSyria
UkraineVenezuelaYemenDemocratic Republic of Congo

*OFAC sanctions are specific to the Western Balkans region which is comprised of the following countries:

AlbaniaBosnia and HerzegovinaKosovo
MontenegroSerbiaFormer Yugoslav
Republic of Macedonia

Via the Telephone:

General Safety Tips:

Chat Here!