As part of our continued efforts to enhance the security of our Online Banking service, First Citizens may contact you to validate transactions done via this channel from time to time.

If we are unable to contact you, we advise that your user access will be blocked and a hold/reversal will be placed on the transaction. Please call 62-First (34778) for further assistance.

Please ensure that your contact number(s) and email address are updated to facilitate immediate and successful contact. You can update your information in the Customer Profile option within the First Citizens Online Banking Service.

We thank you for your cooperation and understanding with this measure and hope you continue to enjoy the unparalleled convenience of the First Citizens Online Banking Service.

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