At First Citizens, we are committed to serving our customers. Help us to reach you via your email or mobile by updating your contact information through our Online Banking platform.

Simply follow the steps:

1. Log into your Online Banking account using your user ID and password. Remember your User ID is the same as your Customer Information File (CIF) number. 

2. Select the “My Home” tab

3. Select “About Me”

4. Go to “Email and Phone” and type in your email address and contact numbers

5. Click the “Submit” button at the bottom of the page

6. Please note, changes made to your email address and contact numbers will be automatically updated on your Online Banking account.

For any concerns or queries with updating your contact information via Online Banking, kindly send us a Secure Message, email at or chat with us via our Webchat service available every day from 6am to 10pm. To access Webchat, click on  above.

Chat Here!