Registering

How can I register for Online Banking? New Customers New customers to First Citizens bank are required to open an account before registering for Online Banking. You will be required to:

Visit our Online Banking page
Go to the Enroll Now section
Choose the account you wish to open
Complete all the required information
Set your Online Access information
Submit your application

Your request will be processed and you will be contacted by an Online Banking representative to visit the Branch most convenient to you, to complete the registration process. You will be automatically registered for our Online Banking service. Existing Customers Customers who already have a valid deposit, investment, loan or credit card account with us, may register for Online Banking, and will be required to:

Visit our Online Banking page
Go to the Enroll Now section
Complete the First Citizens Online Banking Request form
Send us your signed print of the Interactive Banking Services Agreement and attach a copy of Identification

You will be contacted by a Customer Service Representative to notify you when your registration is completed.

Can I register for Online Banking at the Branch?

Yes, if you have at least one account with us, you may register for Online Banking service by visiting any one of our Branches or our E-Business Unit (1st Floor, Independence Square) and speak with a Customer Service Representative. Please walk with at two forms of valid identification to successfully complete this process.

What is the Interactive Banking Services Agreement?

This is simply an agreement between you the customer and the bank. It gives permission to First Citizens Bank Limited to make your account and financial information available to you via the internet.

Can I begin using Online Banking immediately?

Yes. Once you are registered as an Online Banking customer and have signed the Interactive Banking Services Agreement you may start using the First Citizens Online Banking service.

Can I apply for a new account?

Yes. The First Citizens Online Banking experience allows you to apply for new accounts online. You have the option of applying for a deposit, investment, loan, credit card account or increase in your credit card limit.

Can I sign up if I live outside Trinidad and Tobago?

Yes. First Citizens customers who reside outside of Trinidad and Tobago can apply online and will be contacted and guided thoroughly by an E-Business Customer Service Representative. Contact can also be made by emailing FCB-E-BANK@firstcitizenstt.com

Command	What it does
BAL	Retrieve balance for default account
BAL <Insert Nickname> For Example: BAL Sav1	Retrieve balance on a registered account using account nickname
BAL ALL	Retrieve balance for all registered account
HIST	Retrieve list of the 10 most recent transactions posted on default registered account
HIST <Insert Nickname> For Example: HIST Sav1	Retrieve list of the 10 most recent transactions posted on a registered account using a nickname
HIST d, from <date> to <date> For Example: HIST d, from 04-05-2020 to 06-05-2020	Retrieve list of posted transactions on default registered account with date range specified, (maximum of 10 transactions)
HIST <nickname> d, from <date> to <date> For Example: HIST Sav1 d, from 04-05-2020 to 06-05-2020	Retrieve list of posted transactions on a registered account using account nickname, within the date range specified,(maximum of 10 transactions)
HIST c, from <low cheque number > to <high cheque number> For Example: Hist c, from 200 to 205	Retrieve list of posted cheques on your default registered account, within the cheque range number range specified
HIST <nickname> c, from <low cheque number > to <high cheque number> For Example: Hist Chq1 c, from 200 to 205	Retrieve list of the posted cheques on your registered account, with a nickname, within the cheque number range specified
RTRA	Retrieve list of the 3 most recent posted transfers from your default registered account
RTRA <nickname> For Example: RTRA sav1	Retrieve a list of the 3 most recent posted transfers from your registered account with a nickname
RTRA ALL	Retrieve a list of the 3 most recent posted transfers from all your registered accounts
TRAN <nickname1> <nickname2> Amount For Example: tran ck1 ck2 100	Transfer amount between accounts using nicknames
TRAN <nickname1> <Amount> For Example: tran ck2 500	Transfer amount from the default registered account to the specified registered account using the nickname
TRAN <nickname1> <Amount> <Date> For Example: tran ck2 500 04-10-2020	Transfer amount from the default registered account to the specified registered account with the nickname, for a scheduled future date.
TRAN <nickname1> <nickname2> <Amount> <Date> For Example: tran sav1 ck1 500 04-10-2020	Transfer stated amount from a registered specified nicknamed account to a second registered nicknamed account, for a scheduled future date.
HELP BAL	Retrieve information on the format of the balance commands
HELP TRAN	Retrieve information on the format of the Transfer commands
HELP RTRA	Retrieve information on the format of the Recent Transfers commands
HELP HIST	Retrieve information on the format of the Account History commands
HELP	Retrieve information on the format of the Help command
STOP	Unsubscribe your mobile device from receiving First Citizens SMS Alert messages

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