Trip Delay Protection
As an international Visa cardholder with this benefit, you, your spouse and your dependent children under 23 years of age, will each be insured automatically up to the benefit amount for reasonable expenses if your covered trip is delayed for more than four hours which is caused by a covered hazard provided the full travel fare has been charged to your international Visa card. Coverage is in excess of any other applicable insurance.
Benefit amount
Visa Infinite USD 300
If you need to submit a claim or have questions regarding this program, contact the Claims Administrator, 24 hours a day, 365 days a year at LACclaim@ap-visa.com or call the customer service telephone number on the back of your Visa card.
What do I need to be eligible?
You must possess a valid and active International Visa card and use it to purchase the entire travel fare(s).
Are frequent flyer and rewards tickets covered?
All frequent flyer, rewards and complimentary common carrier tickets are covered if there are taxes and/or fees associated with the ticket issuance and they are charged in their entirety to an eligible Visa card.
If there are no taxes or fees, or they are paid with rewards points, only tickets earned as direct result of charges made with an eligible Visa card will be covered. The bank will have to send a letter to guarantee that the points acquired in the loyalty program were
generated by the use of the Visa card covered by the insurance.
What is a common carrier?
A common carrier is any land, water or air conveyance operated under a valid license for the transportation of passengers for hire.
Which are the covered hazards?
• For delays caused by equipment failure, your visa card will cover the expenses incurred as a result of any sudden, unforeseen breakdown in the common carrier’s equipment that caused a delay or interruption of the trip.
• For delays caused by inclement weather, your Visa card will cover you in the case of any severe weather condition which delays the scheduled arrival or departure of a common carrier.
• For delays caused by a strike, your Visa card will cover the expenses incurred as a result of any labor disagreements that interfere with the normal departure and arrival of a common carrier.
What expenses are covered as a result of a delay?
You will be covered for the reasonable additional expenses, such as meals and lodging, which were necessarily incurred as the result of the aforementioned covered hazards, and which were not provided by the common carrier or any other party free of charge. The maximum benefit of USD 100, USD 200 or USD300, depending on the coverage, is the total benefit payable regardless of the number of or length of the delays.
What is not covered?
You will not be covered for any delay due to an insured covered hazard which was made public or known to the insured prior to the departure of the covered trip.
How is the claim submitted?
The cardholder or beneficiary has two options to open a claim:
1. Benefits Portal
The cardholder may access the Visa Benefits’ Portal thought the link www.visa.com/benefitsportal
a. Once in the landing page of the Benefits’ Portal, please click on “Login” or “Enroll”
b. Click on “Claims”
c. Click on “Create Claim”
d. Choose a Product from the drop down menu
e. Choose the benefit you need to file a Claim for and agree to all terms and conditions
f. Complete all requested information and click on “Save”. This step creates the claim case number.
g. Attach all required documents
h. Click on “Submit”
2. Visa Customer Service Center
a. Please contact the Visa Customer Service Center
b. The cardholder will receive an initial package containing the claim form and the list of documents that are needed for each claim
c. All required documents, including the claim form, must be sent electronically to lacclaim@ap-visa.com
d. If the cardholder prefers to send all required documents via regular mail:
Claims Administrator
Visa Card Benefits Administration
Maipú 255, Piso 17
C1084ABE, Buenos Aires, Argentina
Claims documentation
• A copy of both the charge statement and the common carrier ticket as proof that the full travel fare has been charged to your international visa card.
• Additional information may be required
General program provisions
Although the provider will not unreasonably apply this provision to avoid claims, the cardholder is expected to be conscientious and reasonable in a sincere effort to avoid or diminish any loss to that which is protected by this program.
If you make any claim knowing it to be false or fraudulent in any respect, you will no longer be entitled to the benefits of this protection, nor to the payment of any claim made under this policy.
If you need to submit a claim or have questions regarding this program, contact the Claims Administrator, 24 hours a day, 365 days a year at LACclaim@ap-visa.com or call the customer service telephone number on the back of your Visa card.
