Pay Using Telebanking

Paying your Credit Card using Telebanking Paying your First Citizens credit card with the FREE First Citizens Telebanking Self Service option is quick and easy. All you need is your telephone to make the call and all you incur is the cost of your telephone call.  The First Citizens Telebanking Self Service option allows you to Pay your First Citizens Credit Card. There are 2 steps in paying your First Citizens credit card with the First Citizens Telebanking Self Service option:

1. The one time start up requirement of Adding your credit card as a “Payment Account”
2. Making your Credit Card payment

Payments made using this service will be treated as stated below:

• Monday to Thursday: payments made by 3pm will be updated on the same night. If your payment is made after 3pm, then that payment will be updated on the night of the next working day.
• Friday: payments made by 4.15pm will be updated on the same night. If your payment is made after 4.15pm, then that payment will be updated on the night of the next working day.
• Weekends and Public Holidays: Payment will be updated on the night of the next working day. 

STEP 1: Adding Your First Citizens Credit Card as a Payment Account Once you are registered for the First Citizens Telebanking Service (Self Service) you can follow the simple steps below to add your First Citizens Credit Card as a Payment Account, a one time action which allows you to use the service to then pay your credit card. 

• Call 62-FIRST (623-4778), Select 1 for the Self Service System
• Enter CIF number and press # sign
• Enter 4 digit PIN and press # sign
• Choose 3 for Bill Payments
• Choose 2 to add new Payment Account
• Choose 4 to add a new Credit Card Account
• Choose 1 to add a VISA acocunt or 2 if you wish to add a MasterCard Account
• Enter the “Consumer Number”, which is the credit card number you wish to pay, followed by the # sign.

Terms to note:

• Payment Account – an account to which money will be paid
• Self Service System – customers must be registered for the Telebanking Self Service option. Registration can take place at any First Citizens Branch. Once registered the customer will be advised of their CIF and PIN
• CIF Number – unique identifying number assigned to the customer by the Bank

STEP 2: Making Your Credit Card Payment

The First Citizens Telebanking Self Service option allows you great convenience in paying your credit card. In order to satisfy the monthly payment requirement, your payment must be made on or before your payment due date.

However the convenience of this service is that it goes beyond making it super easy for you to make your required monthly credit card payment. It also makes it unbelievably comfortable for you to make payments as and when you need to, without any hassle.

You can make your credit card payment at any time by following the step by step guide provided below, using the First Citizens Telebanking Self Service option: 

• Call 62-FIRST (623-4778), Select 1 for the Self Service System
• Enter CIF number and press # sign
• Enter 4 digit PIN and press # sign
• Choose 3 for Bill Payments
• Choose 1 to make a Bill Payment
• Choose 4 to make a Credit Card Payment
• Choose 1 to pay a VISA card or 2 to pay a MasterCard
• Choose credit card account to be paid, as stated to you by the system
• Choose the account from which the payment will be made, as stated to you by the system
• Enter the dollar amount to be paid
• Listen to the review of the transaction to be processed as stated to you by the system. Once satisfied, press 1 to proceed.
• A message will be heard confirming that the transaction has been processed

Terms to note: CIF Number: the unique identifying number assigned to the customer by the Bank 

Self Service System: customers must be registered for the Telebanking Self Service option. Registration can take place at any First Citizens Branch. Once registered the customer will be advised of their CIF and PIN