International Emergency Medical Service (IEMS)

When you pay in full for your international travel tickets for a registered common carrier with your Visa Platinum, Signature or Infinite you will receive, free of charge and worldwide, protection against accidents or medical emergencies that happen outside of your country of residence or country where card is issued.
Your international emergency medical services will cover you, cardholder and/or whoever you purchased a ticket for with your eligible Visa card, in case of accidents or medical emergencies that occur when you are enjoying your trips abroad. These services include medical, dental, prescription, and lodging and transportation expenses as defined in the terms and conditions. This service also provides you with the Schengen Certificate for your trips to Europe. You will have up to thirty days to open a claim case. This protection covers trips of up to sixty consecutive days of length.
International Emergency Medical Services Coverage Amount According To The Visa

Card Type

In the case of a Medical Emergency or Accident during an Eligible Trip, a Beneficiary has access to the benefit limits listed below:

1. Medical Assistance Services
a. Emergency medical expenses
b. Emergency dental treatment

Visa Platinum
The medical assistance services will have a maximum benefit amount that will not exceed 50,000 USD per Beneficiary.

Visa Signature / Visa Infinite
The medical assistance services will have a maximum benefit amount that will not exceed 100,000 USD per Beneficiary.

2. Transportation and Accommodation Services
a. Emergency medical evacuation
b. Repatriation of mortal remains
c. Early return or extended stay
d. Convalescence

Visa Platinum
The transportation or accommodation service will have a maximum benefit amount that will not exceed the total amount of 100,000 USD per Medical Emergency or Accident. Visa Online Medic is included here.

Visa Signature / Visa Infinite
The transportation or accommodation service will have a maximum benefit amount that will not exceed the total amount of 100,000 USD per Medical Emergency or Accident. Visa Online Medic is included here.

^{Coverage includes the country of issuance of the Visa card, as long as it is allowed by local laws. This protection does not apply for rented vehicles in Cuba, Syria, Sudan, Iran, North Korea, Crimea, or other countries listed on OFAC.}

Coverage is subject to the applicable terms and conditions and may be updated from time to time. Please visit the Visa Benefits Portal, www.visa.com/benefitsportal to download the full applicable terms and conditions.

Command	What it does
BAL	Retrieve balance for default account
BAL <Insert Nickname> For Example: BAL Sav1	Retrieve balance on a registered account using account nickname
BAL ALL	Retrieve balance for all registered account
HIST	Retrieve list of the 10 most recent transactions posted on default registered account
HIST <Insert Nickname> For Example: HIST Sav1	Retrieve list of the 10 most recent transactions posted on a registered account using a nickname
HIST d, from <date> to <date> For Example: HIST d, from 04-05-2020 to 06-05-2020	Retrieve list of posted transactions on default registered account with date range specified, (maximum of 10 transactions)
HIST <nickname> d, from <date> to <date> For Example: HIST Sav1 d, from 04-05-2020 to 06-05-2020	Retrieve list of posted transactions on a registered account using account nickname, within the date range specified,(maximum of 10 transactions)
HIST c, from <low cheque number > to <high cheque number> For Example: Hist c, from 200 to 205	Retrieve list of posted cheques on your default registered account, within the cheque range number range specified
HIST <nickname> c, from <low cheque number > to <high cheque number> For Example: Hist Chq1 c, from 200 to 205	Retrieve list of the posted cheques on your registered account, with a nickname, within the cheque number range specified
RTRA	Retrieve list of the 3 most recent posted transfers from your default registered account
RTRA <nickname> For Example: RTRA sav1	Retrieve a list of the 3 most recent posted transfers from your registered account with a nickname
RTRA ALL	Retrieve a list of the 3 most recent posted transfers from all your registered accounts
TRAN <nickname1> <nickname2> Amount For Example: tran ck1 ck2 100	Transfer amount between accounts using nicknames
TRAN <nickname1> <Amount> For Example: tran ck2 500	Transfer amount from the default registered account to the specified registered account using the nickname
TRAN <nickname1> <Amount> <Date> For Example: tran ck2 500 04-10-2020	Transfer amount from the default registered account to the specified registered account with the nickname, for a scheduled future date.
TRAN <nickname1> <nickname2> <Amount> <Date> For Example: tran sav1 ck1 500 04-10-2020	Transfer stated amount from a registered specified nicknamed account to a second registered nicknamed account, for a scheduled future date.
HELP BAL	Retrieve information on the format of the balance commands
HELP TRAN	Retrieve information on the format of the Transfer commands
HELP RTRA	Retrieve information on the format of the Recent Transfers commands
HELP HIST	Retrieve information on the format of the Account History commands
HELP	Retrieve information on the format of the Help command
STOP	Unsubscribe your mobile device from receiving First Citizens SMS Alert messages

International Emergency Medical Service (IEMS)

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