First Citizens
Visa Debit Card
Enjoy enhanced security and convenience with the new First Citizens Visa debit card
Get Access to International Purchases
Experience convenience and security with every transaction, whether making online purchases or using an ATM to withdraw cash while abroad
Get Security
Backed by chip smartcard technology your Visa Debit Card mitigates against “card present fraud”
Get Visa Benefits
Powered by Visa you get access to a world of added benefits
Get Speed
Built in contactless feature capabilities, offer a quick and convenient check out.
Here’s how you can start enjoying these great features:
Get your card activated!
Activating your card is easy! Simply complete a successful transaction at any point of sale terminal or ATM, using the PIN received. Your initial transaction must be completed with the PIN provided, with the option to change your PIN thereafter, at any branch or ATM.
Local, International and Online Purchases!
Shop while travelling
Make purchases overseas using the funds in your existing account.
Shop online internationally
Purchase from eligible international websites and merchants.
Access cash abroad
Withdraw cash from eligible overseas ATMs while travelling.
*International usage is subject to eligibility requirements, applicable fees, the annual foreign exchange limit and Visa, merchant and ATM requirements.
Contactless FAQ
What is Contactless technology?
This feature allows you to simply ‘tap-and-go! The terminal and card communicate using Near Field Communication (NFC) technology which allows you to tap your card over the merchant’s point-of-sale device to make a payment instead of inserting the card.
Why use Contactless technology?
Contactless technology brings you added convenience when making payments. With just a tap, you can make quick and secure payments.
How do I use the Contactless feature on my credit card?
Once the merchant point of sale device is enabled with Contactless technology, you can tap or wave your card 2 inches over the device to make a payment.
How can I determine whether I can use Contactless at a merchant?
The Contactless icon (see below) will be displayed on the merchant’s machine.
Will Contactless transactions require a Pin?
Each transaction is assessed “individually” and you will be prompted if you’re required to enter your Pin.
Is Contactless payment secure?
Contactless uses the same secure and robust technology as Chip & PIN.
When making a payment via Contactless, your personal card information is protected.
How can I be notified of a Contactless transaction?
First Citizens offers Email Alert Service which delivers convenient, fast and secure real-time notifications. Each notification will provide you with a brief transaction description that includes the merchant’s name, the transaction status (whether approved or declined), transaction value and your real-time available card balance.
Customer Support
If you have any questions, or require feedback and support email us at emvdebit@firstcitizensbb.com
