Simply follow the steps below to access statements for personal deposit accounts!

  1. Log in to Online Banking
  2. Click the “Accounts Services” main tab
  3. Click the “Download Account Activity” sub tab
  4. Select the “Account Name/Number” from the dropdown list
  5. Select the Start and End Dates (one month at a time eg. to retrieve history for January 2024, please enter 1st January to 31st January 2024)
  6. Select “PDF” from the “Format Type” dropdown list
  7. Click the “Submit” button

eStatements are stored securely within Online Banking and offer a hassle-free experience to access your monthly bank statement(s) for up to 12 months at any time, from any device, absolutely free of charge.

Frequently Asked Questions (FAQs)

Q1: What are eStatements?

Your eStatement is an electronic version of your monthly paper bank statement.

Q2: What are the benefits of eStatements?

With your eStatements, you can enjoy:

  • Enjoy easy access to your monthly deposit account statements at the click of a button, anytime and anywhere via Online Banking
  • Easily view or download at your convenience
  • No fees or charges
  • Going Green with an environmentally friendly alternative to paper statements

Q3: Where can I access my eStatement?

You can access eStatements via First Citizens Online Banking only.

Q4: How do I access my eStatement?

To access your eStatement, you must be a registered First Citizens Online Banking customer. If you are not a registered Online Banking customer, click here to download the online banking request form and agreement and visit any of our conveniently located Branches to complete registration.

Q5: How can I view or download my eStatements?

Once you have successfully logged in to Online Banking, simply follow the steps below:

  1. Click the “Account Services” main tab
  2. Click the “Download Account Activity” sub tab
  3. Select the “Account Name \Number” from the dropdown list
  4. Select the Start and End Dates (one month at a time e.g. to retrieve history for January 2024, please enter 1st January to 31st January 2024)
  5. Select “PDF” from the “Format Type” dropdown list
  6. Click the “Submit” button

Q6: Can I access eStatements for all of my First Citizens accounts?

You can access eStatements for your personal deposit accounts only such as your Savings or Chequing accounts.

Q7: Is there a fee or charge for eStatements?

eStatements are available at no cost.

 Q8: What period of statement history can I access via my eStatements?

You can access up to one hundred (100) transactions per month over a 12-month period. If there is a need to obtain a longer statement history, please visit any of our conveniently located Branches for assistance. Fees may apply.

Q9: Is my eStatement an official bank statement?

Your eStatement available in Adobe Portable Document Format (PDF) is an official bank statement.

Q10: If I am experiencing problems accessing my eStatement, how can I request assistance?

 If you are experiencing problems accessing your eStatement, send us an email at CardServicesDepartment@firstcitizensbb.com or a Secure Message via Online Banking for assistance.