Customer Support
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For compliments, suggestions and complaints:
At First Citizens we believe in First Class Service and that means listening to you. We are driven by our quest to continually strengthen our relationship with you and provide you with First Class Service and our Customer Feedback system is specially designed with you in mind.
Call our Customer Relations Officers at (246) 431-4500 or for Online Banking and Credit Card Assistance (246)-431-4577 during our business hours:
Monday – Friday: 8:00 a.m. – 3:00 p.m.
- General questions email: customerfeedback@firstcitizensbb.com
- Online Banking email: online@firstcitizensbb.com
- Credit Cards email: cardservicesdepartment@firstcitizensbb.com
Credit Card Customer Support
VISA Contact Numbers:
- Call Collect: (303) 967-1098
- United States or Canada (toll free): (800) 396-9665
Electronic submission of Court issued documents
First Citizens now accepts electronic service of Court issued documents (filed Summons; Claim Forms, Statement of Case and other pleadings; perfected Orders, etc.,) within Trinidad & Tobago. Electronic service may be effected to the following email address:
- courtdocs.eservice@firstcitizenstt.com
Please be advised that this mailbox is intended for the service of Court documents solely and unrelated correspondence shall not be acknowledged.
All attachments are to be submitted in PDF format only. Each document, including any annexures or exhibits, must be clear, properly paginated, and arranged to facilitate clear and orderly review. The sequence of pages should reflect the intended reading order of the document. Every document for service must be attached as a separate file and clearly titled to indicate its contents. The total size of all attached documents shall not exceed 10MB and where applicable should be split into separate emails to ensure delivery.
The mailbox is monitored between the hours of 8:00 a.m. and 3:00 p.m. Monday to Friday except on public holidays and other days on which banks are ordinarily closed for business.
