Customer Support
We’re here to help. Explore support options, manage your services, and connect with us when you need assistance.
At First Citizens we believe in First Class Service and that means listening to you. Your feedback will help us to be better tomorrow than we are today. We are driven by our quest to continually strengthen our relationship with you and provide you with First Class Service and our Customer Feedback system is specially designed with you in mind.
For compliments, suggestions and complaints:
Call our Customer Relations Officers at (246) 431-4500 during our business hours:
Monday – Friday: 8:00 a.m. – 3:00 p.m.
Need Help?
Get the support you need, your way.
Online Banking:
Email: online@firstcitizensbb.com
General Enquiries:
Email: customerfeedback@firstcitizensbb.com
Card Service Support:
Email: cardservicesdepartment@firstcitizensbb.com
More Questions?
Complete our Enquiry Form and a member of our team will get back to you.
Credit Card Customer Support
Credit Card Assistance:
VISA Numbers
- United States or Canada (toll free): (800) 396-9665
- Call Collect: (303) 967-1098
