Temporary Change in Branch Operations

Branch Updates

As First Citizens continues to play an active part in preventing the spread of COVID-19 in our communities, the following temporary measures will go into effect from Monday, March 30, 2020 until further notice:

Change in Banking Hours

Only the following Branches will be open to the public daily:

At these Branches the following customer transactions and services will be offered:

All ATMs located at Branches and off-site, will remain available and in service.

Online bill payments will only be processed once daily at 9:00 a.m.

Priority Service

As is our standard practice, the elderly and differently abled will continue to be treated with priority. During the first hour of opening at our Branches for the peak period, March 30, 2020 to April 3, 2020, pensioners and the differently abled wanting to encash their cheques will receive priority service.

During this period customers are encouraged to continue utilising the following Easy Banking services:

Customers are also encouraged to communicate with us through the following channels: