COVID-19 Media Release

Press Release

First Citizens has developed relief concessions for our customers to assist with any negative financial impact associated with measures taken to limit the spread of the novel corona virus (COVID-19).

In announcing specific measures, CEO Carole Eleuthere-Jn Marie stated “We are prepared to do our part, on a case by case basis, by making concessions and taking measures to alleviate our customers’ financial hardship that may be brought on by the economic effects of COVID-19.”

In this vein, the Bank has activated key service provisions as follows:

Additionally, First Citizens has implemented some initiatives intended to assist both individual and business customers in good standing. These measures are intended to alleviate the financial stress for customers who have been directly impacted by COVID-19. These concessions will take effect immediately and up to the next six months on an individual needs basis:

Individual/ Personal Banking Customers
Instalment and Mortgage Loans

Credit Cards
The following concessions will apply to personal credit cards of qualifying customers, for the billing cycle starting April 2020:

Commercial and Corporate Banking Customers
All customers are invited to contact their account representative to establish a plan that may include some or all of the following:

For clarification or queries, our customers may send an email to We are committed to working with you to successfully negotiate the challenges that may be posed by COVID-19.